Travel & Tour Operators

The travel agencies and tour operators don the role of a consultant by providing accurate and balanced information to its customers. The success of travel companies lies in satisfaction of the travelers. IT Fission understands the pivotal functions of travel industry and has facilitated travel companies to meet the customer's requirements through the completely modernized end to end solutions that include GDS connectivity, web portals, travel management and ticketing. The highlight of IT Fission is its effective cost management and their spontaneous dissemination of information to the travelers. With its long standing relationship with travel industry, IT Fission offers innovative business solutions to travel agencies and tour operators. The offerings are classified into two: The travel agencies and tour operators don the role of a consultant by providing accurate and balanced information to its customers. The success of travel companies lies in satisfaction of the travelers. IT Fission understands the pivotal functions of travel industry and has facilitated travel companies to meet the customer's requirements through the completely modernized end to end solutions that include GDS connectivity, web portals, travel management and ticketing. The highlight of IT Fission is its effective cost management and their spontaneous dissemination of information to the travelers. With its long standing relationship with travel industry, IT Fission offers innovative business solutions to travel agencies and tour operators.

The offerings are classified into two:

 Front Office
 Back Office

 Front-Office

Handling customers and providing them with the requested solutions is the crucial business performance of travel agencies. Keeping customers intact of the changes and making effort to provide instant solutions is vital for customer satisfaction. IT Fission comes out with both voice and non-voice front office services to travel agencies.

Front Office Services

Call Center

Well adopting with International standards is committed to provide skilled resources, state-of-the-art infrastructure and quality par of excellence. IT Fission's India based call centers are all set for world's most reputed airlines and travel industry clients.

Services:

 Sales support - Handling reservation requirements and general customer queries regarding flight details, fares etc. The travel division of IT Fission is well trained in up-selling and cross-selling techniques, help clients increase conversion ratios and maximize revenues.
 Customer service - Managing customer enquiries on bookings status, cancellation or requests on details on frequent flyer programs, redemptions etc. The travel team of IT Fission is trained on customer service techniques that ensure maximum customer satisfaction.
 Travel Operations - IT Fission also provides services of processing, updating and finalization of flight details for group bookings on multiple GDS and client-specific applications.